Someone apologizes to our teams for the state of their kitchen about once a day. Please don’t clean before we come. That is our job, and you are paying us for it.
Do put away
- Clutter on counters and tables. We wipe around it, but we can’t clean under it.
- Clothes on the floor and the beds, so we can vacuum and make them.
- Anything fragile or valuable you’d rather we left alone.
- Cash and jewelry. We have never had a problem, and we want to keep it that way.
Do leave out
- A clean set of sheets on every bed you want changed.
- A note on any room to skip or any surface that needs a gentle product.
- Your own vacuum if you have strong feelings about ours.
Pets
Friendly pets can stay out. Nervous ones are happier in a closed room, which we skip or clean last with the door open a crack. Mention it in the booking notes.
Access
If you won’t be home, set up the lockbox or door code the day before and test it. A locked door costs us an hour and you a $75 lockout fee, and nobody enjoys that phone call.
