The rule
Karin’s first clients were three houses on Xerxes Avenue South. One belonged to a retired piano teacher who ran a finger along the window sill after every visit and said nothing if it came back clean. Karin began checking the sills herself before she left. Then she began photographing them.
When Hodan joined in 2013, the photo went from Karin’s habit to the company’s first rule. Every team lead still wipes a sill with a white cloth at the end of a visit and texts you the photo. It takes forty seconds, and it is the simplest proof we know that the dull parts got done.
We stay small on purpose: 12 teams, one office on Tovell Avenue, no franchise. Growing slowly lets us keep teams together, which is what clients tell us they care about most.
