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Privacy policy
We respect your privacy and handle the personal and health information you give us in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This policy explains how we collect, use, store and protect information when you visit our website or contact the clinic.
When you contact us through our website, booking forms, email or phone, we may collect details such as your name, email address, phone number, appointment preferences and any information you choose to share about your health or treatment needs.
We use this information to respond to enquiries, book and manage appointments, provide treatment, process health fund claims, communicate with you and improve our services. We only use it for purposes connected with your care and our clinic.
Information sent through our booking or contact forms is read by our front desk team to arrange the right appointment. Please share only what we need to book you in; your clinician will take a full health history in private at your first visit.
Our website may automatically collect limited technical information, such as your browser type, device, the pages you visit and general usage data. This information helps us understand how visitors use our website and improve the way it works and performs for everyone.
We may use cookies and similar technologies for essential website functions, to understand website traffic and to improve your experience. You can manage cookie preferences in your browser settings, although turning cookies off may affect some features.
We take reasonable administrative, technical and physical steps to protect personal and health information from unauthorised access, misuse, change, disclosure or loss. Clinical records are stored securely, accessed only by authorised staff and kept for the periods required by law.
We do not sell or rent your personal information. We may share it with trusted providers who help us run the website, manage bookings or process health fund claims, or with other health practitioners involved in your care, with your consent or where the law requires.
Our website may link to third-party websites or services. We are not responsible for the privacy practices, security or content of external websites, and we encourage you to read their privacy policies before giving them personal information.
We may update this privacy policy from time to time to reflect changes to our services, technology or legal obligations. Continuing to use our website after an update means you accept the revised policy. You can ask to see or correct the information we hold about you, or make a complaint, by contacting our practice manager using the details on this website.