{"id":118,"date":"2026-11-06T15:54:03","date_gmt":"2026-11-06T20:54:03","guid":{"rendered":"https:\/\/demo.iamavi.com\/portfolio\/tinsdale-health\/help\/"},"modified":"2026-11-06T15:54:09","modified_gmt":"2026-11-06T20:54:09","slug":"help","status":"publish","type":"page","link":"https:\/\/demo.iamavi.com\/portfolio\/tinsdale-health\/help\/","title":{"rendered":"Help center"},"content":{"rendered":"
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Help center<\/p><\/div><\/div>

Real answers, no
ticket number.<\/mark><\/h1>

The questions our care team really hears, sorted by where you are in the process. If yours isn\u2019t here, a person replies within a few hours.<\/p><\/div><\/div><\/section>

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Booking & appointments<\/h2>

Picking a slot, moving it, and what to bring.<\/p><\/div><\/div><\/a>

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Results & reports<\/h2>

When they arrive, how to read them, and what if something is off.<\/p><\/div><\/div><\/a>

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Panels & pricing<\/h2>

What each test covers and how pricing works.<\/p><\/div><\/div><\/a>

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Membership & billing<\/h2>

Plans, renewals, refunds and receipts.<\/p><\/div><\/div><\/a>

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Privacy & your data<\/h2>

Where your results are kept and who sees them.<\/p><\/div><\/div><\/a>

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Retreats & events<\/h2>

Places, what is included and how refunds work.<\/p><\/div><\/div><\/a><\/div><\/div><\/section>

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Booking & appointments<\/h2>

Picking a slot, moving it, and what to bring.<\/p><\/div><\/div>

How do I book a draw?<\/h3>

Choose a panel, pick one of our labs or a partner site near you and select a slot. Most have same-day or next-morning openings, and booking takes about a minute.<\/p><\/div><\/div>

Can I reschedule or cancel?<\/h3>

Yes, at no charge up to 12 hours before your slot, using the link in your confirmation email. Two no-shows in a row carry a $20 fee.<\/p><\/div><\/div>

What do I need to bring?<\/h3>

A photo ID and nothing more. There is nothing to print; the lab already has your booking.<\/p><\/div><\/div>

Do I need to fast?<\/h3>

Only for panels with lipids or fasting insulin \u2014 the Full Body Panel and Heart & Metabolic. We remind you when you book and again the day before.<\/p><\/div><\/div><\/div><\/div>

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Results & reports<\/h2>

When they arrive, how to read them, and what if something is off.<\/p><\/div><\/div>

When will my results arrive?<\/h3>

Most panels are read and sent back within 48 hours of your draw, with an email the minute the physician\u2019s note is ready.<\/p><\/div><\/div>

Who reads my results?<\/h3>

A board-certified physician checks every panel against optimal ranges, not only the lab\u2019s wide reference bands, before anything comes to you.<\/p><\/div><\/div>

What if something looks wrong?<\/h3>

Your report says plainly what it is, how urgent it is and what to do. Anything that needs in-person care is flagged with the kind of specialist to see.<\/p><\/div><\/div>

Can I download or share my results?<\/h3>

Yes. Each report exports as a PDF with the raw lab values attached, the format your primary care doctor will expect.<\/p><\/div><\/div><\/div><\/div>

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Panels & pricing<\/h2>

What each test covers and how pricing works.<\/p><\/div><\/div>

Which panel should I choose?<\/h3>

Begin with the question you want answered: energy, heart risk, hormones, thyroid, nutrients or sleep. For a baseline, the Full Body Panel covers all six systems.<\/p><\/div><\/div>

Is the lab work charged separately?<\/h3>

No. The price you see covers the draw, the lab work, the physician\u2019s read and the plan. You won\u2019t get a second bill.<\/p><\/div><\/div>

Can you use results from another lab?<\/h3>

Usually, yes. Send them in and we\u2019ll read them instead of repeating them, provided they are recent and from an accredited lab.<\/p><\/div><\/div>

Do you take insurance?<\/h3>

We don\u2019t bill insurance. Panels and memberships are HSA and FSA eligible, and we send itemized receipts.<\/p><\/div><\/div><\/div><\/div>

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Membership & billing<\/h2>

Plans, renewals, refunds and receipts.<\/p><\/div><\/div>

What does membership include?<\/h3>

Two panels a year, monthly plan updates, unlimited re-reads of past results and 15% off extra panels, from $45 a month.<\/p><\/div><\/div>

How do I cancel?<\/h3>

With one click in your account. You keep any panel you\u2019ve already used, and billing ends from the next cycle.<\/p><\/div><\/div>

Will my price change?<\/h3>

Your rate is locked for twelve months from sign-up. Any change after that comes with a full cycle\u2019s notice.<\/p><\/div><\/div>

Can two people share a plan?<\/h3>

Care+ covers two people, each with their own results, and one shared advisor. Standard memberships are per person.<\/p><\/div><\/div><\/div><\/div>

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Privacy & your data<\/h2>

Where your results are kept and who sees them.<\/p><\/div><\/div>

Who can see my results?<\/h3>

You and the physician reviewing your panel. No one else at Tinsdale sees identifiable results unless you clearly ask us to.<\/p><\/div><\/div>

Do you sell or share my data?<\/h3>

Never. We don\u2019t sell data, and we never share it with insurers, employers or advertisers, whatever the circumstances.<\/p><\/div><\/div>

Can I delete my account?<\/h3>

Yes. Export everything first if you want a copy, then delete from your account settings. Identifiable records are removed within 30 days.<\/p><\/div><\/div>

Is my data used to train models?<\/h3>

Only de-identified and aggregated, to refine reference ranges, and only if that setting stays on. Switching it off costs you nothing.<\/p><\/div><\/div><\/div><\/div>

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Retreats & events<\/h2>

Places, what is included and how refunds work.<\/p><\/div><\/div>

What is included in a retreat?<\/h3>

A panel when you arrive, doctor-led workshops, all meals and lodging for the listed dates, and your results read in person before you go.<\/p><\/div><\/div>

How do I reserve a place?<\/h3>

Inquire from the event page and we\u2019ll hold your place for 48 hours while we check the panel timing works for you.<\/p><\/div><\/div>

What is the refund policy?<\/h3>

A full refund up to 30 days before the start date, then 50% up to 14 days. You can move your place to another retreat once, at any point.<\/p><\/div><\/div>

Do I need to be fit to attend?<\/h3>

No. Movement sessions are optional and adapted, and every walk has a slower group. Tell us about any limits and we\u2019ll plan around them.<\/p><\/div><\/div><\/div><\/div><\/div><\/section>

Still stuck? Ask a person<\/h2>

Our Boston care team answers every message, usually within a few hours, Monday to Friday.<\/p><\/div><\/div>

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Email us<\/h3>

hello@tinsdalehealth.com \u2014 attach anything useful and we\u2019ll read it before replying.<\/p><\/div><\/div>

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Call the care team<\/h3>

(617) 555-0171, Monday to Friday, 8am to 6pm Eastern.<\/p><\/div><\/div>

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Book a callback<\/h3>

Choose a fifteen-minute slot and a care specialist calls you.\n<\/p><\/div><\/div><\/div><\/div><\/section>

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FAQ<\/p><\/div><\/div>

Questions,
answered.<\/mark><\/h2><\/div>

What people ask most about testing, results and plans. Tap any question to read the answer.<\/p><\/div>

Still have questions?<\/h3>

Our Boston care team answers messages within a few hours.<\/p><\/div>

Talk to a care advisor<\/span><\/svg><\/a><\/div><\/div><\/div>

How is Tinsdale different from my yearly physical?<\/h3><\/svg><\/svg><\/span><\/summary>

A routine physical looks at about 20 markers. Tinsdale runs 150+ biomarkers, and a licensed physician goes through every result with you and turns it into a clear, personal plan.<\/p><\/div><\/div><\/div><\/div><\/details>

Do I need to fast before my blood test?<\/h3><\/svg><\/svg><\/span><\/summary>

For most panels, yes: nothing but water for 8\u201310 hours first. Water actually makes the draw easier. Your exact prep notes arrive with your booking.<\/p><\/div><\/div><\/div><\/div><\/details>

How soon will I get my results?<\/h3><\/svg><\/svg><\/span><\/summary>

Most results are back within 48 hours of your sample reaching the lab, and we notify you as soon as your physician-signed report is ready.<\/p><\/div><\/div><\/div><\/div><\/details>

Can I collect my sample at home?<\/h3><\/svg><\/svg><\/span><\/summary>

Yes. Book a home visit anywhere inside I-495 and a certified phlebotomist comes to you, or walk in at one of our three labs.<\/p><\/div><\/div><\/div><\/div><\/details>

Is my health data private and secure?<\/h3><\/svg><\/svg><\/span><\/summary>

Yes. Your data is encrypted, kept on HIPAA-compliant systems and never sold, and you choose who gets to see your results.<\/p><\/div><\/div><\/div><\/div><\/details>

Does insurance cover Tinsdale?<\/h3><\/svg><\/svg><\/span><\/summary>

Tinsdale is direct-pay with prices posted up front. Many members pay with HSA or FSA funds, and we send an itemized receipt for reimbursement.\n<\/p><\/div><\/div><\/div><\/div><\/details><\/div>