Clients often ask which approach is right for connecting AI to company knowledge. The answer depends on how often information changes, how answers must be checked, and who needs access.
Search
Well-structured search helps people reach the right source quickly, and it remains the foundation of most knowledge systems.
Retrieval-augmented generation (RAG)
RAG pulls approved source material and uses it to draft answers, which makes it easier to check where each answer came from.
Fine-tuning
Fine-tuning adapts a model’s behavior or tone. It is rarely the right first step for keeping answers current as documents change.
